Shipping Policy
General Shipping Information
- Fulfillment Center: All products are proudly processed, quality-checked, and shipped directly from our secure facilities in the United States.
- Fulfillment Days: Orders print and ship Monday through Saturday. Shipments are not initiated on Sundays or official US federal holidays.
- Separate Shipments: Some items within a single order may occasionally ship separately based on package size and immediate stock availability.
When Will I Get My Stuff?
At Senpai Wax, we place product quality and operational precision above all else. To ensure your ear wax removal tool arrives in flawless working condition, every single unit undergoes a strict diagnostic testing and quality check before being packed.
1. Processed & Dispatched from the USA
We maintain full ownership and control over our local inventory inside the United States. We do not engage in third-party dropshipping from overseas warehouses. Every order you receive comes with a verified domestic courier tracking label confirming its true origin from our US-based facilities.
2. Production & Order Processing Time
Since each item undergoes specialized quality assessment and protective packaging after your order is placed:
- Processing Time: It typically takes 3 – 5 business days to inspect, quality-check, and pack your order securely.
(Business days are defined as Monday through Friday, excluding official US federal holidays.)
Estimated Shipping Times
Once our logistics team clears your package and hands it over to our shipping carriers, the following estimated transit windows apply:
- United States: Standard Shipping (7 – 15 Business Days)
- United Kingdom: Standard Shipping (7 – 15 Business Days)
- International: Standard Shipping (14 – 28 Business Days)
Real-Time Tracking
We want our customers to shop with absolute confidence. Once your order is handed over to the carrier network, you will receive an automated shipping update email containing your tracking number to monitor your package’s journey in real-time.
Order Modifications & Restrictions
Shipping Multiple Orders
Multiple orders placed on the same day cannot be combined or merged after checkout. Each transaction is processed independently by our automated system to maintain fulfillment accuracy.
Shipping to Multiple Locations
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each unique shipping address.
Address Changes
Unfortunately, our automated sorting system locks order details instantly to ensure prompt delivery. Therefore, we do not have the ability to change or modify the shipping address once an order goes into processing. Please double-check your credentials carefully before confirming your purchase.
Customs Charges, Taxes, and Delays
For international shipments bound outside the United States, your country’s customs authority may require import taxes, duties, and customs handling fees. These charges, if applicable, are completely determined and charged by the Customs office of your country. Paying these charges is your sole responsibility.
Additionally, there might be temporary delays in delivery times due to random customs checks, which fall outside of our operational control. For more detailed information, please reach out to your local Customs office.
Contact Information
Don’t hesitate to contact our dedicated customer service team if you have any questions regarding your shipment or delivery status!
- Brand Name: Senpai Wax
- Support Email: support@senpaiwax.store
- Corporate Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, USA
- Hotline Support: +1 (212) 658-3916